Productivity and Benchmarking: More than Just Doses Dispensed

Tuesday, December 4, 2012
8:00 am – 9:15 am

Planned in cooperation with the ASHP Section of Pharmacy Practice Managers
Activity #: 204-000-12-260-L04P
Level of Content: Intermediate
1.25 Contact Hours / Knowledge-based
Program Chair: Jay P. Rho, PharmD, FASHP

Learning Objectives:

• Describe the different types of metrics used in clinical development.
• Define methods for ensuring the metrics chosen are both valid and relevant.
• Describe current challenges in collecting cognitive productivity measures in clinical pharmacy services.
• Identify components of the automated productivity tool applicable for their institution.