Management Case Studies E: Parts 1 & 2

Tuesday, December 4, 2012
4:00 pm – 5:00 pm

Moderator: Nicole J. Clark, PharmD, BCPS

Medication History Technician Supervision: Recommendations for Establishing Effective Accountability
Activity #204-000-12-358-L04P/204-000-12-358-L04T
Level of Content: General Interest
0.5 Contact Hours/Knowledge-based
Presenters: DeAnne L. Brooks, PharmD; Julie B. Cooper, PharmD, BCPS

Learning Objectives:

• Identify quality metrics for a medication history program.
• Evaluate essential components of a Medication History Standard and technician evaluation rubric as a foundation of a medication history accountability program.
• Explain the value of direct observation in the supervision of a medication history technician.

Successes and Challenges with Implementation and Expansion of Pharmacy Technicians in Medication History Role
Activity #204-000-12-359-L04P/204-000-12-359-L04T
Level of Content: General Interest
0.5 Contact Hours/Knowledge-based
Presenter: Jeanne R. Ezell, MS, BS, FASHP

Learning Objectives:

• Describe how to obtain support and approval for medication reconciliation technician positions.
• List key factors for success with implementation and expansion of medication reconciliation pharmacy technicians.
• Explain how to collect meaningful data for quality assessment of medication and allergy histories performed by pharmacy technicians.