Management Case Studies L: Parts 1, 2 & 3

Wednesday, December 5, 2012
8:00 am – 9:30 am

Moderator: Brad Myers, PharmD, MBA, BCPS

Using Failure Mode Effects Analysis (FMEA) to Improve Controlled Substances Processes in Inpatient Areas
Activity #204-000-12-374-L05P
Level of Content: General Interest
0.5 Contact Hours/Knowledge-based
Presenters: Leigh DeMarco, PharmD, MS; Carolyn Kowalchik, RPh, MSs; Linda S. Tyler, PharmD, FASHP

Learning Objectives:

• Describe the steps of a FMEA.
• List three system vulnerabilities for handling controlled substances that can be identified through a FMEA process.
• Identify three factors to make a FMEA project more successful.

Pharmacy Lessons Learned from a Disaster - The Joplin Story
Activity #204-000-12-375-L04P/204-000-12-375-L04T
Level of Content: General Interest
0.5 Contact Hours/Knowledge-based
Presenters: Sarah Boyd, PharmD, BCPS; Jonathan Lakamp, PharmD, BCPS

Learning Objectives:

• Describe the disaster preparedness plan at Mercy Hospital Joplin prior to May 22, 2011.
• Review the immediate response.
• Identify strategies for re-establishment of pharmacy services.

Calling a Blitz: Utilization of a Rapid Process Improvement Tool to Enhance Medication Distribution Processes
Activity #204-000-12-376-L04P/204-000-12-376-L04T
Level of Content: General Interest
0.5 Contact Hours/Knowledge-based
Presenters: Berook Addisu, PharmD, BCPS; Carol Munch, BS Pharm; Andrew Wilcox, PharmD

Learning Objectives:

• Describe the purpose of a kaizen blitz.
• Describe the potential framework of a kaizen blitz.
• Describe how to select members of a kaizen blitz Project Team.