Webinar Information and Registration

Getting it Right with A3: Understanding A3 and Pharmacy Applications

Join us for a free LIVE webinar - Select the webinar date most convenient to your schedule:

Thursday, May 3, 2012
11:00 a.m. - 12:00 p.m. EDT

Registration Closed
Tuesday, May 22, 2012
12:00 p.m. - 1:00 p.m. EDT

Registration Closed
Thursday, May 31, 2012
1:00 p.m. - 2:00 p.m. EDT

Register Now

After registration, you will receive an e-mail confirmation with instructions for joining the webinar.

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Accreditation for Pharmacists

ACPEThe American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This activity provides 1.0 hour (0.1 CEU) of continuing pharmacy education credit (ACPE activity #204-000-12-417-L04P).

Methods and Format

This is a live web-based activity consisting of audio, presentation slides, and an activity evaluation tool. Participants must participate in the entire presentation and complete the course evaluation to receive continuing pharmacy education credit. Participants may print their official statements of continuing pharmacy education credit immediately following the activity. This activity is provided free of charge. Click here for full CE processing instructions.

Target Audience

This continuing pharmacy education activity was planned to meet the needs of pharmacists in a variety of practice settings, including large and small health systems, outpatient clinics, managed-care organizations, long-term care facilities, and academia. This activity would be particularly beneficial for pharmacists, clinical specialists, managers, leaders, and educators who are interested in quality improvement.

Webinar Overview

In today's healthcare environment, pharmacy leaders and staff are challenged to implement cost-saving plans while maintaining a high-level of patient care. To be successful, pharmacists are using Lean process improvement tools to create change that will demonstrate sustainable positive patient outcomes. A3 is a tool that helps to identify and eliminate waste. Known for producing useful results, the power of A3 comes from the development of the culture that supports application of the A3 problem solving process. In this interactive webinar, the A3 tool will be discussed and A3 pharmacy applications will be shared in a case-based approach.

Time for questions and answers will be provided at the end of the presentation.

Learning Objectives

At the conclusion of this knowledge-based continuing education activity, participants should be able to

  • List several advantages of the A3 tool.
  • Discuss the nine steps to proceed from problem identification to resolution.
  • Describe a pharmacy process were the A3 tool could be successfully applied.


Mark Heelon Mark Heelon, Pharm.D.
Medication Safety Specialist
Baystate Medical Center, Inc.
Springfield, Massachusetts

Mark Heelon, Pharm.D., is Medication Safety Specialist at Baystate Medical Center, Inc. in Springfield, Massachusetts.  In collaboration with other healthcare providers, Dr. Heelon is responsible for facilitating medication safety improvement projects by assisting in the design, implementation, maintenance and evaluation of safe medication processes within Baystate Health System.  As Medication Safety Specialist, he is the leader and champion for all medication safety initiatives and efforts develops and implements interdisciplinary error-prevention strategies that focus on Lean system processes.

Dr. Heelon has published and presented in the area of medication safety.  He received the 2010 LEAP Lean Excellence Award in Pharmacy and the 2010 President’s Quality Award from Baystate Health.

Dr. Heelon received his Doctor of Pharmacy degree from Idaho State University School of Pharmacy and Bachelor of Science in pharmacy from the University of Rhode Island College of Pharmacy.

Gary Kerr Gary Kerr, Pharm.D., M.B.A.
Chief Pharmacy Officer - Baystate Health
Baystate Medical Center, Inc.
Springfield, Massachusetts

Gary Kerr, Pharm.D., M.B.A., is Chief Pharmacy Officer - Baystate Health, Baystate Medical Center, Inc. in Springfield, Massachusetts where he has oversight responsibilities for operations and clinical pharmacy services to inpatient, outpatient and ambulatory care areas at the Baystate Health facilities. He also has indirect oversight of academic partnerships, including the American Society of Health-System Pharmacists (ASHP) - accredited residency program.  Previously, Dr. Kerr has held leadership positions in managed care and community settings.

Dr. Kerr is President of the Massachusetts Society of Health-System Pharmacists.  He has served as chair of Premier’s National Pharmacy Committee.  Currently, Dr. Kerr is a member of the Formulary Editorial Advisory Board, Massachusetts Coalition for the Prevention of Medical Errors, and the Board of Trustees at the Massachusetts College of Pharmacy and Health Sciences.

Dr. Kerr received his Doctor of Pharmacy and Bachelor of Science in pharmacy degrees from Massachusetts College of Pharmacy and Health Sciences and Master of Business Administration from Western New England College.

Frequently Asked Questions for Webinars

What is a live webinar?
A live webinar brings the presentation to you - at your desk, in your home, through a staff in-service program. You listen to the speaker presentation in “real time” as you watch the slides on the screen. You will have the opportunity to ask the speaker questions at the end of the program. Please join the conference at least 5 minutes before the scheduled start time for important program announcements.

How do I process my Continuing Education (CE) credit?
After completion of the live webinar, you will process your CE online and print your statement of credit at the ASHP CE Center found at http://ce.ashp.org. To process your CE, you will need the Activity and Session Codes that will be announced at the end of the webinar.

View full CE processing instructions

What if I would like to arrange for my colleagues to participate in this webinar as a group?
One person serving as the group coordinator should register for the webinar. That group coordinator will receive an e-mail confirmation with instructions for joining the webinar. A few minutes before the webinar begins, the group coordinator should launch the webinar link. Once the webinar has been activated, the coordinator will have the option to open the audio via VoIP (Voice Over IP) on the webinar toolbar or use a touch tone phone with the provided dial-in information. At the conclusion of the activity, the group coordinator will complete a brief online evaluation and report the number of participants at that site. Each participant will process his or her individual continuing education statement online at the ASHP CE Center.

What do I need in order to participate in the webinar?

  1. Computer with internet access and basic system requirements. When you register, the webinar system will assess your system to ensure compatibility.
  2. Telephone to dial the toll-free number and listen to the presentation (if you choose not to use VoIP via your computer).

Webinar System Requirements

PC-based attendees
Required: Windows® 7, Vista, XP, or 2003 server

Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer

View complete list of webinar system requirements.

Planned and conducted by ASHP Advantage and the Center for Health-System Pharmacy Leadership.
Supported by an educational grant from Baxter Healthcare Corporation.


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