Webinar Information and Registration

Reducing Waste and Increasing Value with Lean: Application to the Clinical Practice Model

Join us for a free LIVE webinar - Select the webinar date most convenient to your schedule:

Tuesday, May 1, 2012
11:00 a.m. - 12:00 p.m. EDT

Registration Closed
Thursday, May 17, 2012
12:00 p.m. - 1:00 p.m. EDT

Registration Closed
Thursday, May 24, 2012
1:00 p.m. - 2:00 p.m. EDT

Registration Closed

After registration, you will receive an e-mail confirmation with instructions for joining the webinar.

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Accreditation for Pharmacists

ACPEThe American Society of Health-System Pharmacists is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. This activity provides 1.0 hour (0.1 CEU) of continuing pharmacy education credit (ACPE activity #204-000-12-416-L04P).

Methods and Format

This is a live web-based activity consisting of audio, presentation slides, and an activity evaluation tool. Participants must participate in the entire presentation and complete the course evaluation to receive continuing pharmacy education credit. Participants may print their official statements of continuing pharmacy education credit immediately following the activity. This activity is provided free of charge. Click here for full CE processing instructions.

Target Audience

This continuing pharmacy education activity was planned to meet the needs of pharmacists in a variety of practice settings, including large and small health systems, outpatient clinics, managed-care organizations, long-term care facilities, and academia. This activity would be particularly beneficial for pharmacists, clinical specialists, managers, leaders, and educators who are interested in quality improvement.

Webinar Overview

Health-system pharmacists have been challenged to implement practice changes that increase efficiency, decrease waste, and improve patient outcomes. Additionally, the ASHP/ASHP Foundation Pharmacy Practice Model Initiative (PPMI) goal of ensuring that pharmacists are the patient care team member accountable for patients' medication outcomes requires innovative approaches to pharmacy practice. Lean tools are often applied to supply chain and distributive operations in the pharmacy department; however, application to the clinical practice model has not been routinely considered. In this interactive webinar, a case-based approach will be used to demonstrate how a Lean toolkit can be applied to the clinical practice model.

Time for questions and answers will be provided at the end of the presentation.

Learning Objectives

At the conclusion of this knowledge-based continuing education activity, participants should be able to

  • Discuss Lean tools that can be applied to the clinical practice model.
  • Explain how Lean can be used to identify waste and improve efficiency and effectiveness of a clinical practice model.


Joe Maki, Pharm.D. Joe Maki, Pharm.D.
Senior Pharmacy Administration Resident
Wake Forest Baptist Health
Winston-Salem, North Carolina

Joe Maki, Pharm.D., is Senior Pharmacy Administration Resident and is in his final year of a two-year combined Master of Science in Health-System Pharmacy and Health-Systems Pharmacy Administration Residency at Wake Forest Baptist Health in Winston-Salem, North Carolina.  Dr. Maki’s master’s degree project is “Restructuring the Pharmacy Practice Model around the Patient.” The focus of this project is around redefining the practice model at Wake Forest Baptist Health in light of the recent Pharmacy Practice Model Initiative (PPMI) recommendations and a focus within the medical center to expand clinical services and improve the quality and safety of patient care. Final results of this project were presented in late April at the 2012 Southeastern Residency Conference in Athens, Georgia.

Dr. Maki is a member of the American Society of Health-System Pharmacists (ASHP) and serves on the ASHP New Practitioner’s Forum Leadership and Career Development Advisory Group. He is also a member of the North Carolina Association of Pharmacy PPMI Committee for 2012. 

Dr. Maki received his Doctor of Pharmacy degree from the University of Wisconsin – Madison School of Pharmacy. 

Adam Orsborn, Pharm.D., M.S. Adam Orsborn, Pharm.D., M.S.
Assistant Directory of Pharmacy
Ambulatory Operations and Continuum of Care
Wake Forest Baptist Health
Winston-Salem, North Carolina

Adam Orsborn, Pharm.D., M.S., is Assistant Directory of Pharmacy, Ambulatory Operations and Continuum of Care at Wake Forest Baptist Health in Winston-Salem, North Carolina.  Dr. Orsborn’s areas of accountability include transitions of care across the pharmacy enterprise, outpatient pharmacies, specialty pharmacy services, patient assistance programs, clinic distribution services, hematology/oncology infusion clinic services, and affiliate hospital pharmacy services.

He is an active member of the American Society of Health-System Pharmacists (ASHP) Section of Pharmacy Practice Managers and the ASHP Section Advisory Group on Manager Development.  Dr. Orsborn is Six Sigma Green Belt Certified and leads selected Lean/Six Sigma certification educational activities at Wake Forest.

Dr. Orsborn received his Doctor of Pharmacy degree from the University of Nebraska and Master of Science from the University of Wisconsin.  He also completed the Health-System Pharmacy Administration Residency at the University of Wisconsin Hospital and Clinics.

Frequently Asked Questions for Webinars

What is a live webinar?
A live webinar brings the presentation to you - at your desk, in your home, through a staff in-service program. You listen to the speaker presentation in “real time” as you watch the slides on the screen. You will have the opportunity to ask the speaker questions at the end of the program. Please join the conference at least 5 minutes before the scheduled start time for important program announcements.

How do I process my Continuing Education (CE) credit?
After completion of the live webinar, you will process your CE online and print your statement of credit at the ASHP CE Center found at http://ce.ashp.org. To process your CE, you will need the Activity and Session Codes that will be announced at the end of the webinar.

View full CE processing instructions

What if I would like to arrange for my colleagues to participate in this webinar as a group?
One person serving as the group coordinator should register for the webinar. That group coordinator will receive an e-mail confirmation with instructions for joining the webinar. A few minutes before the webinar begins, the group coordinator should launch the webinar link. Once the webinar has been activated, the coordinator will have the option to open the audio via VoIP (Voice Over IP) on the webinar toolbar or use a touch tone phone with the provided dial-in information. At the conclusion of the activity, the group coordinator will complete a brief online evaluation and report the number of participants at that site. Each participant will process his or her individual continuing education statement online at the ASHP CE Center.

What do I need in order to participate in the webinar?

  1. Computer with internet access and basic system requirements. When you register, the webinar system will assess your system to ensure compatibility.
  2. Telephone to dial the toll-free number and listen to the presentation (if you choose not to use VoIP via your computer).

Webinar System Requirements

PC-based attendees
Required: Windows® 7, Vista, XP, or 2003 server

Macintosh®-based attendees
Required: Mac OS® X 10.5 or newer

View complete list of webinar system requirements.

Planned and conducted by ASHP Advantage and the Center for Health-System Pharmacy Leadership.
Supported by an educational grant from Baxter Healthcare Corporation.


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